Human Resources Manager

Summary

This position provides overall employee relations support to multiple locations. Responsible for building effective partnerships with operations leaders and providing guidance regarding employee relations.

Day to day functions include, but are not limited to: interpretation and administration of company policies, programs & special projects; development of location’s leaders; assessing, evaluating & analyzing site compliance to policies, procedures and government regulations; assisting locations with plans to resolve any compliance deficiencies.

 Support HR’s initiative in providing timely HR service to PA and WV locations.

Essential Functions:

·         Provides coaching, training, and counseling pertaining to various aspects of human resources (e.g., performance improvement, sexual harassment, discrimination, diversity, legal/employment issues,

·         Educates management and employees regarding corrective actions, moves and terminations to ensure complete documentation and compliance with company guidelines.

·         Monitors effectiveness of human resources programs with an eye on continuous improvements by traveling regularly to assigned regional locations and partnering with management.

·          Investigates complaints and employee relations issues and ensures findings are documented and recommendations on remedial actions are made to management, as required.

·         Ensures all terminations for cause are reviewed and approved.

·         Works with HR Director and Legal to gather data/information relevant to employment and discrimination claims, charges, or cases to facilitate prompt resolution.

·         Coordinates the responses to unemployment claims, ensuring documentation/response is correct, complete, and timely to protect company’s interests.

·         Responds to human resources related questions and issues from management and employees to ensure accurate and consistent interpretation and application of policies and procedures and to maintain compliance with employment law and regulations.

·         Manages leave process for STD, LTD, FMLA and WC.

·         Handles Department of Transportation compliance duties.

·         Onboarding of all new employees.

·         Ability to handle confidential, sensitive and critical issues.

·         Ability to work under pressure to meet deadlines while managing internal customer expectations and resetting accordingly.

·         Critical thinking skills with a solid ability to think strategically and problem solve.

·         Organizational and planning skills.

·         Attention to detail.

·         Ability to provide excellent customer service and establish and maintain credibility and interpersonal relationships with diverse group of individuals (e.g. business leaders, colleagues, and staff at all levels).

·         Ability to collaborate effectively with others, implementing HR employee relations and development processes, strategies and programs.

·         Knowledge of HR disciplines and employment law, including benefits, payroll, recruiting, performance management, coaching, training and development, and administration.

·         Knowledgeable use of excel spreadsheet, presentation and email software (Preferably the Microsoft Suite of tools).

·         Ability to conduct complete and objective investigations and document findings.

·         Ability to travel by air or car up to 30% of the time.

Physical Demands:

The work is performed primarily in an office environment and requires sitting for extended periods, however the position also requires working in a shop location. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hear.  The employee must occasionally lift up to 25 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Travel is required, including occasional overnight travel.  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Competencies

·         Understand developments of best practices, policies and procedures and be able to assist in development as needed.

·         Solid understanding of federal, state and local laws.

·         Strong employee relations experience.

·         Sound judgment and problem-solving skills.

·         Customer focused attitude with high level of professionalism and discretion, both verbally and in written communication.

Work Environment:

The work environment will be a standard office setting for a majority of the time, with occasional visits to employee workplace locations such as motor vehicle service garages, parts warehouses, and outdoor parking lots.

Position and Expected Hours of Work

This is a first shift role, Monday through Friday. Additional hours as needed.

Education and Experience:

·         Bachelor’s degree in Human Resources, Labor Relations, Business or related field or equivalent combination of education and experience.

·         HRCI or SHRM certification preferred.

·         Minimum of four (4) years ongoing human resources experience required, including experience working with all levels of staff including Exempt and Non-Exempt, Full and Part-time.