FARP Service Manager
We are
currently seeking a Service Manager to coordinate and oversee the daily
activities for the Fire and Rescue Products Service Department. The Service
Manager runs an efficient and profitable service department through productive
staffing, customer retention, cost controls, achievement of objectives, and
maintenance of all service records.
To
perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are representative
of the knowledge, skill, and/or ability required. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential
functions.
Essential Functions
- Forecasts
goals and objectives for the department and strives to meet them.
- Hires, trains, motivates,
counsels, and monitors the performance of all service department
staff.
- Creates and uses specific plans
and programs designed to meet sales revenues and net profit goals, as
established in the yearly business plan.
- Works with the GM and Director
of Service to accomplish assigned goals.
- Monitors and controls the
performance of the department using appropriate reports, tracking systems,
and surveys.
- Reviews and analyzes
technician’s performance results and provides leadership and guidance when
applicable.
- Analyzes and provides
leadership in the area of market potential and penetration for all Service
Department capabilities.
- Coordinates and maintains a
working relationship with all other department heads
- Facilitates and/or conducts
technical training and sends employees to appropriate training schools as
needed.
- Establishes and maintains good
working relationships with customers to encourage repeat and referral
business.
- Handles customer complaints
immediately and according to the dealership’s guidelines.
- Establishes
and maintains 24 hour follow-up with all customers to confirm satisfaction
with the service experience.
Education
- Bachelor’s
Degree (BA) in Business Management preferred but not required.
- Five years of related
experience and/or training required in the industry or a similar
industry.
- Strong interpersonal skills are
necessary.
- Experience
in service with one or more of the following in service or repair is
preferred, heavy duty dealership, automotive dealerships, fire apparatus,
or fire tools & equipment.
CERTIFICATES, LICENSES, REGISTRATION
- CDL
preferred; must meet company insurability standards.