Service Advisor

We are seeking an experienced, highly motivated Service Advisor for our 2nd shift (11:00am - 8:00pm), in a large volume service department. The responsibilities of this role includes greeting the customer, creating a service repair order based on the customer’s request, and keeping the customer informed of the status of the repair.

Assist in the operation of managing a profitable service department through productive staffing, strong customer satisfaction (CSI score) cost controls, setting and meeting objectives with high initiative for change and control of service activity. The Service Advisor provides advice to customers regarding vehicle repairs. This is a second shift role. 

JOB DUTIES

• Assist customers with setting service appointments, and keeping our clients informed of the status of their vehicles in for service.
• Open and close work orders in a timely manner.
• Research vehicle recalls, service & repair information with manufacturers’ websites.
• Being able to sell needed vehicle maintenance & repairs in an honest, ethical, courteous & professional manner.

JOB REQUIREMENTS

• Must have excellent customer service experience.
• Must work closely with vehicle repair technicians.
• Excellent verbal and written skills.
• Respectable comprehension of dealer business systems and computer skills, ADP Dealer System preferred but not required.
• Able and comfortable with multi- tasking.
• Possess high level of overall technical knowledge. 
• Clean driving record, and must pass drug screen and background check.
• Heavy duty truck dealership experience preferred.

EDUCATION

• Associates or Bachelor's degree OR equivalent related experience