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Parts Counter Sales Representative

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is a second shift role.


JOB DUTIES:

  • Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.

  • Assists all customers in selecting required parts in a friendly, professional, and efficient manner.
  • Answers phone calls, providing price quotes and other information.

  • Provides high level of service to internal and external customers.

  • Pulls and fills orders from stock.

  • Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.

  • Locates out-of-stock parts from outside sources and submits an emergency order, if necessary.

  • Follows up on back-ordered parts.

  • Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.

  • Assists outside sales representatives with their orders.

  • Receives payment from retail customers or obtains credit authorization.

  • Ensures that all customers sign for charge sales and receive a copy of their invoice.

  • Issues credit for parts returned, ensuring that original invoice, or its number is available so that purchase and pricing can be verified.

  • Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts.

  • Sets up orders for daily shipment, delivery, or pick-up.

  • Solicits assigned accounts by phone.

  • Keeps current on new products and product updates.

  • Keeps front and rear counter areas clean and uncluttered.

  • Cleans computer terminal and printers daily.

  • Participates in all training programs that are made available.

  • Participates with parts manage in maintaining a lost sales tracking program.

  • Maintains a professional appearance.

JOB REQUIREMENTS:

  • 3-5 years of experience in an automotive or commercial truck dealership, national chain, or independent parts distributorship.

  • Experience working with electronic parts catalogues required.

  • Must have excellent customer service and organizational skills.

  • Ability to handle working in a fast paced environment required. 

  • Required to spend long hours standing or sitting and may be required to lift or move up to 100lbs. 

  • High school or equivalent required. 

 

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M&K Truck Centers is proud to be an Equal Opportunity Employer. Applicants are considered, without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status. We are strongly committed to this policy and believe in the concept and spirit of the law and we encourage all qualified and interested persons to apply for this position.